Shipping Policy

Thank you for choosing Melofy, your digital singing practice app available on the Google Play Store and Apple App Store! This Shipping and Delivery Policy explains how we deliver our app’s features and content to you. Since Melofy is a digital-only product, we want to make the process clear and straightforward.

1. Melofy is a Digital Product

Melofy is a fully digital mobile app, and we do not ship or deliver any physical goods. All content, including songs, recordings, and features (both free and premium), is delivered directly within the app on your device.

2. Access to Digital Features

• Free Features: You can access Melofy’s basic features immediately after downloading the app from the Google Play Store or Apple App Store, provided your device meets the app’s system requirements.

• Premium Features: Premium features, unlocked via in-app purchases or subscriptions, are available instantly upon successful payment confirmation. No additional steps are needed to access these features within the app.
  

3. Estimated Delivery Time

Delivery of Melofy’s digital content is immediate:

• Free Features: Available as soon as you download and install the app.

• Premium Features: Unlocked instantly after your payment is processed successfully through Melofy’s payment gateway, Google Play Store, or Apple App Store.
  

4. Handling of Delays or Access Issues

In rare cases, you may experience delays or issues accessing Melofy’s features due to technical problems, such as payment processing errors or app glitches. If this happens:

• Check your internet connection and ensure your device meets the app’s requirements.

• Restart the app or your device to refresh access.

• Contact our support team at admin@melofy.app if the issue persists. We’ll work to resolve it promptly, typically within 1-2 business days.
  

If a technical issue prevents access to purchased premium features and cannot be resolved, you may be eligible for a refund, subject to our Return & Refund Policy.

5. Third-Party Platforms

Melofy is distributed through the Google Play Store and Apple App Store, and payments for premium features are processed via these platforms or Melofy’s payment gateway. Your access to the app and its features depends on your compliance with the terms of service of these platforms. Any issues related to app downloads or payment processing may also be subject to the policies of Google Play or Apple.

6. Contact Information

If you have questions about this Shipping and Delivery Policy or need help with accessing Melofy’s features, please reach out to our support team:

Email: admin@melofy.app

We aim to respond to all inquiries within 7 business days.